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Our eCommerce brand in Manchester was struggling with high checkout abandonment and s...

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Oliver Taylor
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London, UK • Healthcare Tech Founder

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London, UK • Director

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Milan, Italy • Brand Manager

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Berlin, Germany • CTO

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Sydney, Australia • Marketing Head

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Healthcare Patient Portal
Web Development 2025 12 weeks

Healthcare Patient Portal

Secure appointment booking, medical report access, and live chat for a private healthcare provider.

The challenge

Patients faced long phone queues for bookings and paper-based report collection. Staff spent hours on admin instead of patient care.

Our solution

We designed a GDPR-aware portal with role-based access, online scheduling, encrypted document downloads, and integrated messaging. Clinicians receive real-time notifications for new requests.

Measurable results

-62% Inbound phone enquiries
4.8★ Patient satisfaction score
+71% Online bookings
24/7 Self-service access

Client feedback

“The portal reduced front-desk pressure immediately. Patients love booking online and our team has clearer visibility of daily appointments.”

Practice Manager Private Healthcare Group

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